Criminal complaint against unknown persons at Amazon

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On 12/10/2018 I wrote by email to the following email addresses

• KARLSRUHE-WALDSTADT.PREV@polizei.bwl.de (Police station Karlsruhe Waldstadt)
• KARLSRUHE.KD.FUEGR@polizei.bwl.de (Police headquarters Karlsruhe)
• stuttgart.lka@polizei.bwl.de (State Criminal Police Office of Baden-Württemberg)
• karlsruhe.kd.k5@polizei.bwl.de
• christoph.knappich@polizei.bwl.de
• schmietenknop@cvs-kanzlei.de

under the subject: Criminal complaint against unknown persons at Amazon on the basis of §§ 268, 269, 270 German Penal Code:

Dear Ladies and Gentlemen,

With this email message I am filing a criminal complaint against unknown persons with Amazon on the basis of §§ 268, 269, 270 German Penal Code.

Please see my PowerPoint presentation at the following link to explain my complaint

Shared OneDrive folder

in the file Amazon.pptx.

You can view it directly in the browser in edit and presentation mode.

I have also more or less literally set the notes in the PowerPoint presentation to voice. The audio and the videos in the presentation are played automatically when viewed as a screen presentation.

The summary and concluding remarks from my PowerPoint presentation are given here:

An order at Amazon is processed 99% by a computer system:

The EDP system receives the order, assigns it a unique code and decides which logistics centers will deliver the ordered goods.

Employees, in some cases also robots, in the selected logistics centers are informed by the IT system about the new order and the ordered goods, retrieve the ordered goods from shelves and place them in baskets which are identified by a machine-readable bar code containing the code issued by the IT system for the order.

The baskets, in which the ordered goods were placed, are brought together mechanically, controlled by the EDP system.

The contained goods are packed by employees and the package is provided with the bar code.

The order is always identified by this bar code: The employees do not know to whom the order goes.

The parcel is then placed on a conveyor belt, where it is weighed, and the address label is affixed to it by a machine connected to the EDP system using the bar code.

Machines controlled by the computer system transfer the parcel into a container, which is transported by an external logistics company or Amazon Logistics, in trucks - or even aircraft - to a distribution center near the customer.

From there, the parcels are delivered to the customer by delivery vans.

In this process, the EDP system generates technical records, data or a record of events, of the order and parcel status.

Among other things, it records when the order arrived, when the order left the logistics center and, in the case of delivery by Amazon Logistics, when and where the parcel passes through Amazon locations until it finally reaches the customer.

These records are partially visible in the parcel tracking and machine sent e-mails.

The records, labels and data generated by the EDP system are evidence-relevant data: they document the order, its processing and the route of the parcel to the customer in a legally binding manner.

The authenticity of this machine-generated evidence-relevant data depends on the proper, manipulation-free operation of the EDP system.

In manipulation-free operation

• this computer system does not label a package several times without this being recorded in some form that can be viewed and communicated by Amazon Customer Service,
• this EDP system does not create the label on the package delivered to me on 15.10.2018,
• this EDP system does not send any e-mails from shipment-tracking@amazon.de after confirmation of dispatch if delivery is made by Amazon Logistics,
• the EDP system lists the email messages sent by me via the contact form in the Message Center under "Sent Messages",

as I explained in my PowerPoint presentation.

Therefore, the EDP system was wrongly influenced and technical records and evidence data were falsified.

§ 268 protects the security of the information acquisition by technical devices as well as the confidence in the origin of the recordings free from manipulations.

§ 269 protects in accordance with §§ 267 and 268 the security and reliability of the legal and evidence exchange concerning the handling of evidence relevant data.

§ 270 contains an equal treatment clause for the wrongful manipulation of data processing for all facts which presuppose the characteristic "for deception in legal transactions" (§ 152a ¶ 3, §§ 267, 268, 269, 271, 273, 281).

Without this protection, I can understandably have no confidence in the authenticity of the package delivered to me on 10/15/2018, allegedly from Amazon, because the Amazon customer service is not able to tell me when, where, why and by whom the package was re-labeled.

Yours sincerely,

Andreas Pfefferle

I had already contacted the police before, seeking help in this matter. The first contact was an email, which I sent on 10/26/2018 to the following email addresses

• KARLSRUHE-WALDSTADT.PREV@polizei.bwl.de (Police station Karlsruhe Waldstadt)
• KARLSRUHE.KD.FUEGR@polizei.bwl.de (Police Headquarters Karlsruhe)

under the subject: Computer crime/cybercrime: Suspicion of unauthorized access to my Amazon account:

Ladies and Gentlemen,

My name is Andreas Pfefferle and I live in Eichbäumle 18 in 76139 Karlsruhe.

On October 20, 2018 I contacted Amazon at 17:50 by phone under the German support number 0800 3638469.

The usual recorded announcement switched by support service providers was played.

However it was announced - I quote from memory:

"Conversations are recorded for training purposes. If you don't want this, please press the number two button."

Other options were not offered.

This seems strange to me:

Only one option? So why choose the number two key for this option?

I pressed the number two key.

(I have enabled two-factor authentication on my Amazon account.)

The support employee who allegedly needed access to my account wasn't able to access my account at first - which seems implausible to me.

I was sent an SMS with the code of the second factor. The support representative asked me to read it out. I complied with this request.

I was not asked for the first factor, the password.

The support employee asked me on the phone to write an email to impressum@amazon.de for further information.

I also received an email with this request, which I quote below literally.

Of course, impressum@amazon.de is not a support email address.

Therefore, and because of all the anomalies of the phone call, I suspect that someone has gained unauthorized access to my Amazon account and my conversation partner was not an Amazon Support employee.

I therefore urge you to start an investigation. If you need or want to speak to me personally, we can make an appointment.

Yours sincerely,

Andreas Pfefferle